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Understanding Statistical Information in Guest Reservation in WISHNET

This is the section where data is entered to capture the statistics and business trends. All fields in this section are mandatory.

  • Guest Class: Hotels can categorize guests into different classes, such as VIP, Normal, Long-Staying, etc., to tailor services accordingly.

  • Market Segment: This defines the sales sector to which the guest belongs, helping to analyze target demographics.

  • Business Source: This indicates how the hotel received the reservation, providing insights into effective marketing channels.

  • Domicile: Refers to the guest's place of residence. This information provides a better understanding of travel influx, as it highlights patterns based on where guests reside. For instance, if a hotel sees a significant number of guests who are residents of the UAE but nationals of other countries, tracking domicile can help identify and analyze these trends.

  • Special Guest: This indicator highlights guests who require special attention, which can be noted by Reservation users or Front Desk staff. Additional details can be added in the Comments field for clarity.