--- title: Understanding Post & Void Charges description: This article will help you understand how to post and void advances posted on a guest reservation. Voiding can be done on the same business date on which the advance was posted. --- [Skip to content](https://kb.prologicfirst.online/articles/creating-charge-code-in-wishnet#main-content) ![logo.png\]](https://kb.prologicfirst.online/hs-fs/hubfs/Imported%20sitepage%20images/logo.png?height=40&name=logo.png) - [Sign out](https://support.prologicfirst.online/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.prologicfirst.online%2Fcustomer-portal) - [About us](https://www.prologicfirst.com/aboutus.html) Open main navigation Close main navigation - [Sign out](https://support.prologicfirst.online/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.prologicfirst.online%2Fcustomer-portal) - [About us](https://www.prologicfirst.com/aboutus.html) - [Go to www.prologicfirst.com](https://www.prologicfirst.com/) [Go to www.prologicfirst.com](https://www.prologicfirst.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Prologic First Knowledge base](https://kb.prologicfirst.online/articles?hsLang=en) 2. [WISH PMS](https://kb.prologicfirst.online/articles/wish-pms?hsLang=en) 3. [Reservations](https://kb.prologicfirst.online/articles/wish-pms?hsLang=en#reservations) # Understanding Post & Void Charges ## This article will help you understand how to post and void advances posted on a guest reservation. Voiding can be done on the same business date on which the advance was posted. #### **Post a Deposit / Refund on a Guest Reservation** Deposit and refund posting has the same process only the charge code selected are different. While posting deposit we select charge code of credit type and while doing refund charge code to be used is of debit type. To post a deposit or refund 1\. Click on Front Desk and select Guest Details (New) form. 2\. Search and select the reservation on which deposit is to be posted. 3\. Click on Post and Void Charges. 4\. Type your password and click on OK. 5\. Select the charge code for the posting and type amount, Reference and Remark. 6\. Click on Post or press Alt+P 7\. Click on OK ![](https://kb.prologicfirst.online/hs-fs/hubfs/image-png-Oct-21-2024-09-25-59-4136-AM.png?width=688&height=402&name=image-png-Oct-21-2024-09-25-59-4136-AM.png) #### **Void Deposit** To void a deposit 1\. Click on Void charges. 2\. Click on void checkbox and type the reason for voiding. 3\. Click on Void or press Alt+V ![](https://kb.prologicfirst.online/hs-fs/hubfs/image-png-Oct-21-2024-09-26-37-8619-AM.png?width=688&height=400&name=image-png-Oct-21-2024-09-26-37-8619-AM.png) 4\. Click on OK   #### **Transfer Deposit to another Guest** Advance deposit can be transferred to another guest only if the reservation with deposit is of Cancelled/ No show/ Torn Away status.  To Transfer Deposit to another guest  1\. Cancel the Guest Reservation. (Follow the steps given in Cancel a reservation section of the manual) ![](https://kb.prologicfirst.online/hs-fs/hubfs/image-png-Oct-21-2024-09-27-02-0366-AM.png?width=688&height=258&name=image-png-Oct-21-2024-09-27-02-0366-AM.png) 2\. Click on Yes  ![](https://kb.prologicfirst.online/hs-fs/hubfs/image-png-Oct-21-2024-09-27-22-6506-AM.png?width=688&height=212&name=image-png-Oct-21-2024-09-27-22-6506-AM.png) 3\. Click on Post/Print Charges or press Alt+P. Type your password and click on OK. ![](https://kb.prologicfirst.online/hs-fs/hubfs/image-png-Oct-21-2024-09-27-45-4672-AM.png?width=688&height=513&name=image-png-Oct-21-2024-09-27-45-4672-AM.png) 4\. Click on Transfer Charges or press Alt+T 5\. Select the charge to be transferred. 6\. To transfer the advance to another guest, click on Another Account and type the Room No. / Account Id or  click on Advance search and search for the guest the advance has to be transferred to. 7\. Click on Transfer or press Alt+T. 8\. 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